Refund policy
Returns & Exchanges
We're here to help — within the guidelines below.
Returns
We accept returns on eligible items within 30 days of delivery.
To qualify for a return, items must be:
- Unworn and unused
- In original condition
- With all original tags attached
- Returned in original packaging
- Accompanied by any promotional items or gifts included with the order (e.g. socks, accessories). If promotional items are not returned, their retail value will be deducted from the refund
Items that do not meet these conditions may not be eligible for a refund.
Exchanges
We're happy to offer exchanges for size or style within the same 30-day return window, subject to product availability. Exchanges are a great option if you need a different fit or color and want the fastest resolution.
European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification, starting from the day you receive the item.
To qualify under the EU cooling-off period:
- Items must be returned in the same condition you received them
- Unworn, unused, with tags, and in original packaging
- Accompanied by proof of purchase
Once you notify us of your intention to return within the 14-day period, you will have an additional 14 days to send the item back.
Please note:
- Return shipping costs are the responsibility of the customer unless otherwise required by local law
- Refunds will include the original standard shipping cost (if applicable), in accordance with EU consumer protection laws
Non-Returnable Items
The following items are not eligible for return or exchange:
- Final sale or clearance items
- Gift cards
- Items showing signs of wear, use, or damage
- Items returned without original tags or packaging
Any non-returnable items will be clearly marked at the time of purchase.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on our part
- Original shipping charges are non-refundable
- For all preference-based returns (e.g. change of mind, fit, or style), a flat return shipping fee of $10 will be deducted from the refund to cover return delivery, whether or not a prepaid label is used
- No return shipping fee applies when a return results from our error, such as an incorrect item shipped or a manufacturing defect. In these cases, we cover return shipping in full
- We recommend using a trackable shipping method, as Verrazzano Boutique is not responsible for items lost in transit
Refund Amounts & Condition Assessment
All returned items are inspected before a refund is issued. The refund amount depends on the condition in which the item is received.
- Full refund — Items returned unworn, unused, with original tags and packaging qualify for a full refund, less any applicable return shipping fee
- Partial refund — Items showing minor signs of wear or handling not present at the time of delivery may receive a reduced refund, at our discretion, reflecting the diminished resale value of the item
- No refund — Items returned with significant signs of wear, use, damage, alteration, or in otherwise unsellable condition are not eligible for any refund. In such cases, the item may be returned to the customer at their request and expense, or disposed of at our discretion if not claimed
- Missing promotional items or gifts included with the order will have their retail value deducted from the refund
We assess condition fairly and reasonably, and will communicate any deduction or denial, along with the reason, before finalizing the outcome of your return.
Refunds
Once your return is received and inspected, we'll notify you of the approval status within 3 business days. Approved refunds will be issued to the original payment method within a few business days. Processing times may vary depending on your bank or payment provider.
Quality Claims
If you believe you have received an item that does not meet quality standards or is not as described, please contact us at hello@verrazzanoboutique.com immediately upon receipt. We take all quality concerns seriously and require the item to be returned to us for inspection before any refund or resolution is issued. Refunds for quality claims will only be processed after inspection confirms the issue.
How to Start a Return or Exchange
To begin a return or exchange, contact us at hello@verrazzanoboutique.com with your order number and the item(s) you'd like to return or exchange.
Do not send items back without first receiving authorization — unauthorized returns will not be accepted.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us as soon as possible after delivery with photos so we can evaluate the issue and make it right.
Cancellations
Orders may be cancelled within 24 hours of purchase by contacting us at hello@verrazzanoboutique.com. Once an order has been fulfilled and shipped, it cannot be cancelled. Please refer to our return policy above if you wish to return an item after delivery.
Our Commitment
Verrazzano Boutique, operated by FM DOC Services, LLC, is committed to fair, transparent policies and responsive customer support. If you have questions about returns or exchanges, don't hesitate to reach out at hello@verrazzanoboutique.com.